Our Flowers Returns, Refunds, & Complaints Policy

Fresh Flowers Guarantee in South Norwood

At Flowers South Norwood, we take great pride in providing the freshest flowers to our valued customers across households and businesses in South Norwood and the surrounding area. Every bouquet and arrangement is crafted with care, and our fresh flowers guarantee ensures that you receive only the best blooms. If you are unsatisfied with the freshness or quality of your order, we are committed to making things right for you.

Damaged-on-Arrival Policy

We carefully pack all flower arrangements to prevent damage during delivery. However, if your flowers arrive damaged or not in optimal condition, please let us know immediately upon delivery or as soon as possible. To help us resolve the issue efficiently, we may request a clear photo of the damaged flowers and packaging. We are dedicated to rectifying any problems promptly and fairly.

Freshness Window

Flowers South Norwood guarantees that our fresh cut flowers will remain beautiful for a minimum of five days from the date of delivery with proper care. This means trimming stems, refreshing water, and keeping arrangements out of direct sunlight or draughts. Should your flowers wilt or perish within this period despite following care recommendations, contact us promptly. We strive to ensure you experience the full lifespan and delight of every arrangement, true to our fresh flowers guarantee for South Norwood customers.

Refund or Replacement Options

Your satisfaction is at the heart of our business. If you are unhappy with your order due to damaged goods, lack of freshness, or another valid concern reported within the specified timeframe, we offer tailored solutions such as:

• Full Refund: For significant issues where a replacement is not preferred.
• Replacement Arrangement: A new bouquet, delivered at the earliest opportunity and at no cost to you.
• Partial Refund or Credit: If only part of the order is affected or as agreed according to your circumstance.

Please reach out as soon as possible after delivery, ideally within 24 hours for damaged or substandard products, and within five days for freshness concerns. This allows us to assess and fully address your experience.

Complaints Process

We always aim to exceed your expectations, but if you are not satisfied with any aspect of your flowers or our service:

• Contact us with your order details and a description of your concern.
• We will acknowledge your complaint promptly, usually within one working day, and investigate thoroughly.
• Our team will keep you informed at every stage and propose a resolution as quickly as possible.

Your feedback helps us improve our service and maintain our reputation as a trusted, local South Norwood florist.

A Trusted Local Florist

Flowers South Norwood is honoured to serve our neighbours, both households and businesses, with beautiful arrangements and personal service. Our returns and complaints policy reflects our dedication to quality and your satisfaction. Thank you for choosing your local South Norwood florist – your trust means everything to us.