South Norwood Flower Delivery: Detailed Terms & Conditions for Online Orders

Flower Delivery South Norwood: Terms & Conditions

Introduction

Welcome to Flowers South Norwood. Please read these Terms & Conditions carefully before placing an order for flower delivery through our online platform. These Terms & Conditions govern the use of our website, define your rights and obligations as a customer, and outline our responsibilities in providing flower delivery services in South Norwood and the surrounding areas. By placing an order on our site, you confirm your agreement to these Terms & Conditions. If you do not agree with any of the terms, please refrain from using our services.

Scope and Application

These Terms & Conditions apply to all customers ordering flowers and related products for delivery across South Norwood and neighbouring locations serviced by Flowers South Norwood. They cover all transactions, whether direct or through our website. The Terms are subject to change; any updates will be posted on this page, and continued use of our services will constitute acceptance of those changes.

Order Process

Ordering flowers with Flowers South Norwood is intended to be a straightforward and pleasant experience. To ensure clarity, please review our order process below:

Product Selection: Browse our online catalogue to select your desired flowers or arrangements. Product images are for illustrative purposes, and certain flowers may be substituted due to availability, particularly during peak seasons.
Personalisation: Where available, you may add a personalised message, select delivery date, and choose other available options.
Recipient Details: You are responsible for providing accurate recipient information, including full name, address, postcode, and contact number to facilitate successful delivery.
Review: Review your order summary, ensuring all details are correct before proceeding to payment.
Order Confirmation: Upon successful completion of payment, you will receive an order confirmation via our website. This confirmation serves as an acknowledgement that we have received your order. Acceptance and fulfilment of your order is subject to product availability and compliance with these terms.
Amendments: If you wish to make changes to your order, please notify us as soon as possible. We will use reasonable efforts to accommodate changes if the order has not yet entered the preparation or dispatch process; however, amendments cannot be guaranteed after this stage.

Payments

Payment for orders placed for flower delivery in South Norwood and the surrounding areas can be made securely via the payment options offered at checkout. The key terms regarding payment are outlined below:

Methods Accepted: We accept various forms of payment, including credit/debit cards and other methods provided at checkout.
Payment Timing: Payment is required in full at the time of placing your order online. Orders will not be processed or dispatched until payment has been successfully received.
Pricing: All prices are listed in GBP (£) and include VAT where applicable. Delivery charges within South Norwood and outlying areas are displayed prior to checkout. Should an error in pricing occur, we reserve the right to cancel your order and refund the full amount.
Confirmation: On successful payment, you will receive confirmation of your order, which will include an order summary and reference number.
Security: We implement industry-standard measures to ensure your payment details remain secure. However, we will not be liable for any loss if a third party procures unauthorised access to any data you provide when accessing or ordering through our website.

Delivery Policy

At Flowers South Norwood, we are dedicated to delivering beautiful flowers promptly across South Norwood and adjacent areas. Please note the following important delivery conditions:

Delivery Areas: We deliver to South Norwood and the immediate neighbouring locations as specified on our website. Orders placed for delivery outside these areas may be subject to cancellation or additional charges.
Delivery Date: When placing your order, you may select an available delivery date. While we strive to deliver on your chosen date, exceptional circumstances (such as extreme weather, traffic disruption, or force majeure events) may cause unavoidable delays.
Delivery Time: We are unable to guarantee exact delivery times; flowers are typically delivered during standard working hours. For time-sensitive orders, please state your preference in the order notes, and we will do our best to accommodate.
Recipient Absence: If the recipient is not available at the delivery address, our driver will attempt to leave the flowers with a neighbour or in a safe place, if suitable. A delivery card will be left to inform the recipient where the flowers have been left or instructions for rearrangement.
Non-Delivery: If we cannot successfully deliver your order due to incorrect details or recipient unavailability and are unable to complete the delivery after reasonable attempts, your order may be returned to our shop and further delivery efforts may incur an additional fee.

Cancellations and Refunds

We understand that circumstances change; if you need to cancel an order for flower delivery in South Norwood, our cancellation policy is as follows:

Cancellation Notice: To cancel an order, you must notify us as soon as possible. Cancellations must be requested at least 24 hours before the scheduled delivery date to be eligible for a full refund. As flowers are a perishable product, cancellations made after this period may not be eligible for a refund.
How to Cancel: By contacting us through the official enquiry methods provided on our website, quoting your order reference number, we can process your cancellation quickly. Please refer to our website for the relevant contact form.
Refunds: If your order qualifies for a cancellation, we will issue a refund to the original payment method. Refunds may take several business days to process and appear on your statement, depending on your card provider.
Non-Delivery and Quality Complaints: In the unlikely event that your order is not delivered or does not meet our standards, please contact us within 24 hours of delivery with photographic evidence where applicable. We will investigate and, where justified, offer redelivery, a suitable replacement, or a refund at our discretion.
Exceptions: Certain circumstances, such as the supply of custom or personalised arrangements, or orders during peak holiday periods, may limit our ability to process cancellations and refunds.

Product Availability and Substitution

All products are subject to availability. In cases where specific flowers or items are unavailable, Flowers South Norwood reserves the right to substitute items with an alternative of equal or greater value and similar style. We endeavour to preserve the overall look and value of your selected arrangement. If a specific flower or colour is essential to your order, please state this clearly in your order notes, and we will make every reasonable effort to accommodate your request, subject to availability.

Customer Responsibilities

As a customer, you agree to:

Provide accurate and complete details when placing an order, including recipient and delivery information.
Review your order before payment to confirm items, price, address, and delivery details.
Arrange for someone to be available to receive the delivery, or provide clear safe place instructions if necessary.
Contact us promptly regarding any complaints or issues with your order, including non-delivery or quality concerns.

Our Liability

While we strive to provide exceptional flower delivery across South Norwood, our liability to you is subject to the following limitations:

Our liability for loss or damage suffered in connection with our services is limited to the value of the products ordered, except in cases of death or personal injury caused by our negligence.
We are not liable for delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, traffic disruptions, or industrial action.
We do not accept liability for indirect, consequential, or punitive damages related to your order or use of our services.
No advice or information obtained from Flowers South Norwood creates any warranty not expressly made in these Terms & Conditions.

Intellectual Property

All content, images, product designs, and written material on our website are the intellectual property of Flowers South Norwood or our licensors. No content may be reproduced, distributed, or used for commercial purposes without our express permission.

Personal Data and Privacy

Your privacy is important to us. We will process and protect any personal data you provide in accordance with current UK Data Protection regulations. Details will only be used to process your flower delivery order and to communicate with you as required by these Terms & Conditions.

Governing Law and Jurisdiction

These Terms & Conditions (and any non-contractual disputes arising out of or in connection with them) are governed and interpreted in accordance with the laws of England and Wales. By using our services, you submit to the exclusive jurisdiction of the courts of England and Wales.

Questions and Further Information

If you have any queries or wish to discuss your order, complaint, or these Terms & Conditions, please consult the contact form provided on our website. We are committed to providing a seamless online flower delivery experience for all customers in South Norwood and the surrounding areas and welcome your feedback and enquiries.

Final Note

Please note: These Terms & Conditions are applicable to all customers across South Norwood and its surrounding districts receiving flower delivery through Flowers South Norwood. We appreciate your custom and look forward to delighting you with our beautiful, hand-crafted arrangements.